www.OilPaintingOnline.com - FAQ
Any question, please don't hesitate to let us know. Click here contact us.
- I can not find the paintings i want on your online gallery, how can i make the order of the paintings?
You can email us the pic which you want us to paint, or you can upload your pic or the link of the pic to us.
we will give your the price details when we check the pic. If you do not have the pic, you can tell us
something about the pic, such as the artist, art tile etc. We will do best the find the pic. It is our honor to service for you!
- What are the materials of your works?
Our paintings are painted with oil and acrylic on canvas or linen or wooden.
- Are your paintings painted by hand or by machine?
Our paintings are 100% handmade, at the same time we offer glice print paintings.
If you want order glice print paintings, please contact us and let we know your order, then we will give the price details!
- How do you pack the paintings?
The paintings are covered by a piece of thin film and are rolled into a hard cardboard tube
and then it will be very saft to send to your address by express.
- Are you wholesaler or manufacture?
We are manufacture and we sell our product to the world, so it is cheap that you order from us.
Further more we guarantee our quality and good service.
- Can I change the painting's aspect ratio?
Yes. Please email us your request. We can change the painting's size, adjust its aspect ratio,
or modify its color per your request.
- Can i change the background or the head of the people in the paintings?
Of course! we will work on the paintings according to the customer's request!
Some of our customers always like to put their own head pic onto the people in some famous works. Such as in the pic of Monalisa.
- Is the information of order safety?
Yes, it is. We sincerely protect your personal information and keep it as top secret.
We do not sell or share our customer's information in any way.
- What payment do you accept?
We accept the following payment method.
1). Western union
2). T/T or Transfer (Bank To Bank)
3). PayPal (https://www.paypal.com)
4). Credit card (any major credit card)
About the detailed information of payment, please click here.
- Can I get back my payment if I am not satisfy your painting?
Yes, you can get back your payment if you are not satisfy your painting.
Please remember our two guarantees:
The first guarantee happens when,
if requested by you during checkout, we email you a photo of your painting
before we ship it. Our guarantee is that we will revise this painting until
it meets your expectations.
Our second guarantee is a 10 days refund guarantee
(Not include the stock paintings). when you receive the painting,
you can return it for more revisions or else for a full refund minus our actual shipping cost.
But the painting must be in its original condition. Our return policy is valid for
10 Days and the return period is from the merchandise arrival date.
- Do you have quanity limited for order?
Stretchet bars : $1000 at least
- What is your transportation?
We delivery our product all world by express, by air and by sea.
Door to door express, like : TNT, DHL, AAE etc...
It need 60kgs by air, and 200kgs by sea. If delivery by air and by sea, you have to clear the customs and bear the
charge for clearing, and charge the fee of transportation from the port to your home.
- How long I can get my goods?
If you buy from our stock, you can get in 5-7 days through express. If you buy by order, we need 7-10 days to finish it.
Transportation Schedule : (The customers may choose any way according to concrete conditions.)
DHL spend 3-5 days;
EMS, TNT and UPS 4-7 days;
Air transportation 7-15 days;
Transportation by sea : 20-30 days.
- Is it safty to order on your web?
Yes, it is very safty. Our shopping cart will bring you to the site of PayPal to arrange payment.
PayPal is a global leader in online payments, the fast easy safe way to pay. https://www.paypal.com